Frequently Asked Questions

Questions Concerning Sign Up, Scheduling and Completing Activities


How do I get started?


How do I sign up for projects?

After logging in at http://ladyvirgin.com/freeip/volunteers.php, click on the Sign Up link to see a calendar of projects. If there is a "Help Wanted" sign on that day, that means there are projects available. Click on the day that you would like to volunteer, and a project listing will appear, such as shelter beautification or donation sorting. Click the "Schedule Me" button for the project you would like to participate in. You will be asked to confirm your selection.


What happens if I sign up as an alternate?

If there are more volunteers for any volunteer project than the number permitted by the charitable partner, we shall endeavor to post a service notice for that volunteer project on the landing page http://ladyvirgin.com/freeip, stating that the applicable volunteer project is closed, but in need of alternates. Volunteers may be permitted to sign up for certain volunteer projects and asked to participate if the original volunteers are unable to complete their assignments. If you sign up as an alternate participant and a volunteer drops out of a volunteer project, we will endeavor to contact you via the email address provided as part of your Volunteer Sign-up Form twenty-four (24) hours prior to the start of that volunteer project. Alternates will be permitted to participate on a first come, first served basis. There is no guarantee that you will have opportunity to participate in any volunteer project.


How do I make a change to my schedule?

Need to make scheduling changes? No problem, just click the "Check Your Schedule." Select the day of the event you would like to remove. After clicking the day, a list should appear and you will see a "Remove Me" button next to any project you are currently signed up for. Simply click the "Remove Me" button for the project you want to remove. Please be sure to give a minimum of 48 hours notice if you cannot make it to a volunteer activity that you signed up for so that we can be sure to fill your spot.


What are service kits and how do I assemble them?

In select cities, charitable partners may ask volunteers to submit 10 Service Kits to qualify to earn a ticket to one of the concerts in Lady Gaga's Monster Ball Tour. Service Kits are packets made up of items that kids generally need while living on the streets. Things like deodorant, clean socks and underwear, and condoms can be hard to come by when you're living on the streets. Please download the Service Kit Manual (see a link for download in the "Downloadable Forms & Manuals" section on the home page for the Volunteer Site) for more information on how to fundraise items for Service Kits and which items will qualify as a Service Kit.


Can I have someone drop off a service kit for me?

No. You need to be present with a valid I.D. and your completed "Service Reporting Form." If you are under 18 years of age we will also require a "Volunteer Parent Permission Form" signed by your parent/guardian (downloadable from the "Downloadable Forms & Manuals" section on the volunteer login home page).


Can I switch my location?

Yes, but you will lose credit for any volunteer hours earned through a different challenge/offer. You must e-mail freeip@ladyvirgin.com to switch locations.


Can I get hours before the sign up period starts and/or get credit for volunteering for non-RE*Generation projects?

No, all volunteer hours will be credited for the specified volunteer period in their respective locations and must be coordinated through the Virgin Mobile FREE.I.P. program.


Can I complete all my hours in one location?

Yes. You don't have to volunteer at multiple homeless youth agencies if your market has more than one. You should pick the project and agency that is most convenient for you.


How can I be sure that I'm given credit for the service hours I've completed?

All volunteers must download, print, and bring a Service Reporting Form to their volunteer activity. By turning in your completed form at the end of your volunteer activity your On-site Volunteer Coordinator will have a written record of your service. The Volunteer Coordinator will hand you a receipt for your records that you should hold onto in case any dispute arises as to whether or not you completed the required service hours.


Will I be notified if the supply of FREE.I.P. tickets run out?

We will do our best to update the status of FREE I.P. tickets in each location and we will cancel all remaining volunteer activities in a location after the supply of tickets have been exhausted. We will also endeavor to notify all active volunteers in a location where the ticket supply has been exhausted. You will be responsible for checking the status of ticket availability in your location.


How do I pick up my tickets?

You will be notified by email if you are eligible to receive a ticket and if you are under the age of 18 you will be required to return a Parental Consent Form, which must be signed by your parent or legal guardian, allowing you to attend the show. We will email you with detailed instructions regarding the Parent Permission Form (if applicable) and how to pick up your tickets at Will Call.



Questions Concerning Required Forms & Manuals


What is the Service Kit Manual and where do I find it?

The Service Kit Manual can be downloaded from the "Downloadable Forms & Manuals" section on the home page of the Volunteer Site at http://ladyvirgin.com/freeip/volunteers.php. The manual provides information on what items are required for each service kit and helpful suggestions to help you organize a drive for materials.


What is the Service Reporting Form and where do I find it?

The Service Reporting Form can be downloaded from the "Downloadable Forms & Manuals" section on the home page of the Volunteer Site at http://ladyvirgin.com/freeip/volunteers.php. This form intended to help both you and the volunteer site coordinator track your volunteer/kit hours. You should download, print, and bring the Service Reporting Form to each project or Service Kit Drop Off you sign up for. At the end of your service project or Service Kit Drop Off, turn in your completed Service Reporting Form to the volunteer coordinator on site. Make sure to keep the Volunteer Service Receipt portion of the form for your records.


What is the Volunteer Parent Permission Form and where do I find it?

The Volunteer Parent Permission Form can be downloaded from the "Downloadable Forms & Manuals" section on the home page of the Volunteer Site at http://ladyvirgin.com/freeip/volunteers.php. Volunteers under 18 years of age as of 11/25/09 are required to have their parents sign this consent form before they can participate in any volunteer activities. The signed form should be turned in to the volunteer coordinator on site at the BEGINNING of the volunteer project or upon Service Kit Drop Off.


Questions Concerning Eligibility to Participate


What if I don't live in the specific areas you list?

Unfortunately, this opportunity is only available in the select cities listed.


Do I have to be a certain age to participate?

Yes, you must be 16 years of age as of 11/25/09 in order to participate.


Can I perform volunteer activity in one city but win ticket/s in another city's program?

No. Your volunteer service will only apply to the applicable program/city that you signed up for.


Do I need to live 100 miles from the city in order to participate?

Yes, you must live within a 100-mile radius of any of the eligible cities and perform your volunteer service in that area via our sign up process in order to qualify. Residency does not need to be permanent, therefore students, interns and others temporarily living within the 100-mile radius of an eligible city may qualify.


Other Ways to Get Involved


What is The RE*Generation?

The RE*Generation is Virgin Mobile's effort to empower a generation to help its own. We're bringing together organizations that care about homeless youth and connecting them with young people who want to help. To learn more about The RE*Generation, please visit http://www.virginmobileusa.com/regeneration.




Open only to legal residents of the U.S. residing within one hundred (100) miles of each of the participating markets listed below who are 16 years of age or older by November 25, 2009. Participants under 18, will be required to have their parents sign a consent form. Availability: Participating markets: San Francisco, CA; Las Vegas, NV; San Diego, CA; Los Angeles, CA; New Orleans, LA; Atlanta, GA; Miami, FL; Orlando, FL; Saint Louis, MO; Chicago, IL; Detroit, MI; West Lafayette, IN; Atlantic City, NJ; Wallingford, CT; Uncasville, CT; and New York, NY (each, a "Market"). There will be sixteen (16) Offer Periods beginning November 25, 2009 and ending January 11, 2010. For a list of Offer Periods corresponding to each market, see the Terms & Conditions at http://ladyvirgin.com/freeip/terms_and_conditions.php. Void outside the one hundred (100)-mile radius of each Market and where prohibited by law. Only the number of eligible participants specified for each Market (as specified in the Terms & Conditions) who complete their minimum of eight (8) hours of volunteer work or submit at least ten (10) Service Kits during the applicable Offer Period and otherwise comply with the Terms & Conditions, will receive 1 ticket, while supplies last. Travel and incidental costs are not included. A notice will be posted when ticket supplies are exhausted. For full details and Terms and Conditions, which govern, visit http://ladyvirgin.com/freeip/terms_and_conditions.php. Sponsored by Virgin Mobile USA, L.P.